Subject: Tech Support Candidate - Amit Gupta
From: Amit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 04:44:23 -0400

Tech Support
Test

Name

Amit
Gupta

E-mail

[email-masked]

Phone Number

(0) 9811451299

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida sec 62

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Compunnel Staffing

Sr. Quality Auditor

18 Aug

42890

Previous Employer 1

IGT

Sr. Process Associate

15th Aug
2018

25000

Previous Employer 2

Concentrix

Quality
Auditor

2nd Nov 2016

22600

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First, I
would check the error that consultant is getting, check if google or other
websites are working fine and if the internet is not working will troubleshoot
router/ISP and resolve/escalate the issue to ISP if the issue is from their
end.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we need to switch the bluetooth on the
mobile phone so that it is on, then we would ask customer to press the on button
on the speaker and then check on the mobile phone if the devise is showing  and
pair the device and start listening to audio.

What according to
you makes you a good candidate for customer service or technical support
job?

Logical thinking, ability to break complex issues to simple
parts and resolve it one by one, good listening skills, understand customers
issues and then resolve it, technical skills required to troubleshoot the
issue,

On a scale of 1 - 5 please rate your fluency in
spoken English

5