Subject: Tech Support Candidate - Kunal Gupta
From: Kunal Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 04:22:01 -0400

| | Tech Support Test

Name | Kunal Gupta
E-mail | [email-masked]
Phone Number | (+91) 8276884058
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon Development centre india pvt ltd | Customer support associate | 07/09/2021 | 15000
Previous Employer 1 | Corpus Infosolution pvt. Ltd. | Customer support associate | 05/06/2018 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check with my internet.
Secondly I will follow the basic troubleshooting steps to clear the cache, browsing history and cookies. I'll restart my device after the power wash

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly to turn on the Bluetooth on the mobile phone.
Secondly to turn on the speaker so that it can pair with the mobile
Thirdly, to search the name of the speaker on the mobile and pair them properly

What according to you makes you a good candidate for customer service or technical support job?

I'm a good listener and i have a supernatural power which is my patience.
I handle each and every customer very calmly with my skills and I try my best to solve the customer concern in every possible way.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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