Subject: Tech Support Candidate - Saurabh Mishra
From: Saurabh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Sep 2021 02:03:29 -0400

Tech Support
Test

Name

Saurabh
Mishra

E-mail

[email-masked]

Phone Number

(91) 9113622643

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Varanasi

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

Previous Employer 1

NA

NA

NA

Previous
Employer 2

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will open my browser setting and clean my
cookies because sometimes having a lot of unwanted things in cookies will make
the browser slow to load any page or will show an error.

After that in the setting there is option of clear data and clear cache. From
here I will clean my cache and clear the data so that browser will work fast and
will not show any error. Sometimes having lots of cache and unwanted data in the
browser make the browser work very slowly or else it will show the error while
trying to open any website.

If the above steps is not worked then we have to be sure that we are opening the
site which is not banned in our country. If the site is banned then we need to
use virtual private network, this will help us to changing the IP address so
that we can open the website even if it is banned.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

For
connecting the bluetooth speaker with mobile phone,

First step is to open the bluetooth of the mobile phone from settings.

Second step is to switch on the bluetooth speaker by clicking on "ON"
button.

Third step is to pair your both the device( bluetooth speaker and mobile phone).
By clicking on pair it will automatically connect with your blutooth device but
make sure that your bluetooth speaker is "ON" and you are connecting with the
same device because there will be many available device listing.

After above steps is done and your device is paired then you can listen the
songs in bluetooth speaker by using your mobile phone. In future you don't need
to do the steps again. Only make sure your bluetooth speaker and mobile
bluetooth is "ON", it will connect automatically.

What according to you makes you a good candidate
for customer service or technical support job?

I am a
quick learner with the ability to grasp new responsibilities very quickly. Not
only does this make me more productive at my work but also enhances my ability
to ideate and show creativity as and when required.If I get hired for this
internship, I will make every effort to learn all I can about this business and
industry to help the company. For me, it will also be a dream come true. Also I
am very passionate about solving the problems of other and help them if they
have any problem regarding technical issue.

On a scale of 1 - 5
please rate your fluency in spoken English

3