Subject: Tech Support Candidate - Gaurav Saxena
From: Gaurav Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 15:38:42 -0400

Tech Support
Test

Name

Gaurav
Saxena

E-mail

[email-masked]

Phone Number

(91) 9643904624

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Niida

Which best describes
your Technical Support capabilities

I don't have experience or
skills for Technical Support

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Genpact

Process
associate

June 2019

9500

Previous Employer 2

Fairfield by Marriott

Food and
beverage service associate

June 2019

May
2020

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Refresh the page,  we have to make sure Java
script is enabled,  we have to clear cach and cookies,  we have to make sure
web browser is up-to-date,  restart your web browser and last we have to try
different web browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

We have to
open the Bluetooth option in the phone and connect the Bluetooth speaker to the
mobile phone.

What according to you makes you a good candidate
for customer service or technical support job?

In my
view the agents have to solve customer queries via email, calls or chats.

In technical support job the agent should have proper knowledge of the
process.

On a scale of 1 - 5 please rate your fluency in
spoken English

4