Subject: Re: Tech Support Candidate - Anjali Bansia
From: Pritish Nandi <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: deeksha <[email-masked]>, Darpan Arora <[email-masked]>
Date: Mon, 6 Sep 2021 04:46:40 -0700 (MST)

Hi Darpan, 

Tried calling her twice but did not pick up. 

I will tray agian later or you can ask her to call me on my number anytime. 

Regards, 
Pritish 

From: "HR Livesalesman" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Darpan Arora" <[email-masked]> 
Sent: Monday, September 6, 2021 4:18:43 PM 
Subject: Fwd: Tech Support Candidate - Anjali Bansia 

Hi Pritish, 

Please check this candidate for EPOS - Gaming/Enterprise. 

Do check the written English on the technical test given below, before calling please. 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 4, 2021, at 12:24 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Anjali Bansia 
E-mail 	[email-masked] 
Phone Number 	(+91) 7827452936 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Noida Sector-22 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	Application Supprt 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Dhanush Infotech Pvt LTD 	Jr. Android Developer cum IT Technical Support 	03-07-2021 	12278 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. Ensure that my Internet is working properly. 
2. If internet is fine, then, check whether or not the website is down. 
3. If website is not down, try restarting my system. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Switch on the Bluetooth Speaker. 
2. Turn on the Bluetooth in the mobile phone. 
3. Search for the available Bluetooth devices nearby. 
4. Select the Bluetooth that needs to be connected. 
5. It asks for pairing at this point. 
6. Click on Pair. 
Bluetooth speaker connected (process for the first time) 

For next time onwards: 
Just search for previously connected devices in Bluetooth Settings and select the one you need to connect. 
What according to you makes you a good candidate for customer service or technical support job? 	Technical Support job is not just about knowledge, its about one's attitude towards their customers. Technical Support person should be an active listener, soft spoken, helpful, empathetic and I believe I have these qualities to be fit for this job role. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5