Subject: Re: Tech Support Candidate - Farhan Khan
From: Pritish Nandi <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: deeksha <[email-masked]>, Darpan Arora <[email-masked]>
Date: Mon, 6 Sep 2021 04:45:52 -0700 (MST)

Hi Darpan, 

He cannot speak even one sentence of English. 

I had to tell him that we cannot continue the interview as his English is up to Mark. 

Regards, 
Pritish 

From: "HR Livesalesman" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Darpan Arora" <[email-masked]> 
Sent: Monday, September 6, 2021 5:09:05 PM 
Subject: Fwd: Tech Support Candidate - Farhan Khan 

Hi Pritish, 

Please check this candidate for EPOS - Gaming/Enterprise. 

Do check the written English on the technical test given below, before calling please. 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 3, 2021, at 9:14 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Farhan Khan 
E-mail 	[email-masked] 
Phone Number 	(208001) 9935030923 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I live walking distance to office 
Where do you currently live (area) 	New ashok nagar 
Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Na 	Na 	Na 	Na 
Previous Employer 1 	Tech Mahindra 	IT Associate 	15/jan/2021 	21,546 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First step- i will check my internet connection 
Step two- i will check my URL , thell ill check my cookies and cache 
Step Three- i will dignose my web browser also try with another browser 
Step four - if still not working i will use vpn 
And still not working so ill go with company prosess and assingned a case to backend team or l2 team 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First step- switch on mobile bluetooth 
Step two - switch on speaker bluetooth 
Step three - pair device with mobile phone 
What according to you makes you a good candidate for customer service or technical support job? 	First listen to the customer query then probing with customer and active listning and repeat back what customers say then set up a time to follow up with them, if needed and highlight the case on priority .. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5