Subject: Fwd: Tech Support Candidate - Priya Singh
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Mon, 6 Sep 2021 04:01:04 -0700 (MST)

Hi Pritish, 

Please check this candidate for EPOS - Gaming/Enterprise. 

Do check the written English on the technical test given below, before calling please. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 4, 2021, at 12:24 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Priya Singh 
E-mail 	[email-masked] 
Phone Number 	(+91) 9999968221 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Noida 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Total system engs 	CRM 	Any day when I will the new job 	28500 
Previous Employer 1 	Barclays shared services 	Process expert 	1 Dec 2008 	15000 
Previous Employer 2 				
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Used a case management tool 
Did not interact with customers, supported internal employees 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, I will check whether the internet connection is working or not. 
Secondly, if it's working then I will check for website ,might be site is down or crashed. 

Than of it again will not work I will restart my system. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1- switch on the bluetooth in pairing mode by long pressing the speaker switch on button 

2- turn on the bluetooth on the phone 

3 Wait for the phone to coonect(if not than go to bluetooth settings and find the device name ,pair and connect. 

What according to you makes you a good candidate for customer service or technical support job? 	1- empathy 
2- adaptive 
3- process knowledge 
4- good listener 
5- issue resolving skills 
On a scale of 1 - 5 please rate your fluency in spoken English 	4