Subject: Fwd: Tech Support Candidate - Aditya Gupta
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Mon, 6 Sep 2021 03:04:34 -0700 (MST)

Hi Pritish, 

Please check this candidate for EPOS - Gaming/Enterprise. 

Do check the written English on the technical test given below, before calling please. 

Regards, 
Darpan Arora 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 6, 2021, at 3:29 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Aditya Gupta 
E-mail 	[email-masked] 
Phone Number 	(+91) 9891234455 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Faridabad 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Knitric Infotech 	TSE 	9th June 2021 	44,000 
Previous Employer 2 	Break Logic 	TSE 	30th Oct 2018 	30,000 
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will check the web address for typos. 
I will refresh the page again. 
I will check the status of my internet in the computer. 
I will try different browser to open that website or i try to restart the same browser and try opening it again. 

Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Press the Bluetooth sign button and hold it for few seconds to get appear on mobile Bluetooth searches. 
Once it appears on mobile Bluetooth searches, need to select that name from that list and we can pair it with the mobile. Once it connected, the Bluetooth sign will appear on the top of the mobile screen. 
What according to you makes you a good candidate for customer service or technical support job? 	I am a good listener 
I am always motivated while taking calls. 
I always try my best to address the exact problem that my client is facing. 
I provide my deepest heart feeling towards our clients that their problem will be resolved and it will our responsibility to get this done. 
I always try to make an healthy conversation with the customers so that they also feel the same when they call us again and it will shows a sign of relation building that can helps us to gain more happy customers . 

On a scale of 1 - 5 please rate your fluency in spoken English 	4