Subject: Tech Support Candidate - Aditya Gupta
From: Aditya Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 05:59:05 -0400

Tech Support
Test

Name

Aditya
Gupta

E-mail

[email-masked]

Phone Number

(+91) 9891234455

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
MacOS
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Knitric Infotech

TSE

9th June
2021

44,000

Previous Employer 2

Break Logic

TSE

30th Oct
2018

30,000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I will check the web address
for typos.

I will refresh the page again.

I will check the status of my internet in the computer.

I will try different browser to open that website or i try to restart the same
browser and try opening it again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Press the Bluetooth sign button and hold it for
few seconds to get appear on mobile Bluetooth searches.

Once it appears on mobile Bluetooth searches, need to select that name from that
list and we can pair it with the mobile. Once it connected, the Bluetooth sign
will appear on the top of the mobile screen.

What according to
you makes you a good candidate for customer service or technical support
job?

I am a good listener

I am always motivated while taking calls.

I always try my best to address the exact problem that my client is facing.

I provide my deepest heart feeling towards our clients that their problem will
be resolved and it will our responsibility to get this done.

I always try to make an healthy conversation with the customers so that they
also feel the same when they call us again and it will shows a sign of relation
building that can helps us to gain more happy customers .

On a scale of 1 - 5 please rate your fluency in
spoken English

4