Subject: Tech Support Candidate - MARCUS MARCUS
From: MARCUS MARCUS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 04:31:56 -0400

| | Tech Support Test

Name | MARCUS MARCUS
E-mail | [email-masked]
Phone Number | (+91) 9667027348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ashram Hari Nagar, new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Clickbank | Affiliate marketer | Anytime | Depend on products to promote
Previous Employer 1 | None | Web designer | 2021 | Depended on projects
Previous Employer 2 | Cherry e-commerce service | CCE | 2020 | 35k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

OPTION 1: checking the connectivity of the device used.

I will check to know if the device that I am using to access that website is connected to the internet. If not I will connect it and then try to access the website again. This should resolve the problem.

OPTION 2: In case the issue is not with the connectivity of the device used.

I will open a new web browser and try to access the same website and if I am still unable to access the website from that newly opened web browser what I will do then is to try to access major popular websites like Google, instagram, Youtube, ... And if even those popular websites are unresponsive then the problem lies within my web browsers. To resolve the issue what I will do is to update all my web browsers and clear their cache since an outdated web browser can cause what is called scripting error which makes websites inaccessible. After updating  my web browsers I will try to access the website again.

OPTION 3: in case other websites are working properly.

In case other websites are working properly except the one I am trying to access, I will check the web browsers security parameters because most of new web browsers come with a security configuration that can grant or block access to a website. And if the website that I am trying to access has been blocked access to, I will give it a special permission. This should resolve the issue.

OPTION 4: in case none of the above solution work.

If none of the above solution work maybe the problem is with the website itself. I will check on Google to know if other people are getting the same problem with the same website and if yes, then maybe the server of the website is down. In the case the server down there is nothing a user can do other than wait until the server is up running again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Press the bluetooth button on the bluetooth speaker.

2. On the phone I will tap the settings gear
3. And on the settings menu I will tap the bluetooth icon to enable the bluetooth.
4. I will launch the scanning of devices around my phone.
5. A list of visible devices will appear.
6. Last thing will be to pair the bluetooth speaker to the phone.

What according to you makes you a good candidate for customer service or technical support job?

I didn't yet work as a technical support but I am confident in my ability to do it since:

REASON 1: I have an extensive knowledge in computer science

1. I am good with computer operating systems.
2. I am good with computer programming languages.
3. I am good with computer hardwares.
4. I am good with computer softwares.
5. I am good with computer networking.

REASON 2: I worked as a customer care executive by that:

1. I know how to talk to customers specially the frustrated ones.
2. I know how to respond to customers queries properly through email and phone.
3. I know the most important principles of a better customer care.

REASON 3: Professionalism

1. I always do my job very well
2. I can work under pressure.
3. I always produce more than what is required.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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