Subject: English Language Test - Laila Reyes
From: Laila Reyes <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 03:59:57 -0400

| | Foreign Language Screening Test

Name | Laila Reyes    /  (+63) 9279568892    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir/Mam,

Thank you for letting us know about the shipping issue. I know how frustrating it is that you haven't received your package. I checked the tracking number and it shows that the package has been delivered to the address I was provided. Can you please confirm the correct shipping address I'll be happy to schedule a new delivery for you. Please let me know if I can help in any other way. Thanks.

Laila Reyes
Customer Service Advisor

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir/Mam,

Thank you for contacting us  and letting us know what happened, I do apologize for the inconvenience. Our goal is for our products and services is to always meet the needs of our customers. Because your request falls under our return/refund policy(Within 30 days of installation item can be replace free of charge  , for refund of money it will take  3-4 business days)    we will grant your  request a new set of tv cabinet to be installed free of charge for the installation and we will give you a 10% discount voucher that you can use from any of our products and services. Kindly click the link sholazreturn/refund to complete the process. Kindly check as well the return policy for future reference. Thanks

Laila Reyes
Customer Service Advisor

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