Subject: English Language Test - Arabella Alcantara
From: Arabella Alcantara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 03:53:20 -0400

Foreign Language
Screening Test

Name

Arabella
Alcantara    /  (+63) 9174718284
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer,

It is with great regret that I received your complaint regarding the delay of
your order.

There was a problem regarding the address that you have given us.

Kindly change it with the right address so we can change it in our system.

Expect delivery of your parcel once the change has been done.

Thanks again for your order. If you have any questions, please don't

hesitate to contact me.

Regards,

Arabella A.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
customer,

I am sorry for the bad experience, first may I request a picture of the item
that was sent, second you need to request a return/refund on our store so I can
process the return.

Thank you for your order, we appreciate you reaching out. Have a great day.

Regards,

Arabella A.