Subject: English Language Test - Gerielle Valin
From: Gerielle Valin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 03:53:09 -0400

| | Foreign Language Screening Test

Name | Gerielle Valin    /  (63) 9178223596    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings!

Thank you for your inquiry about the status of your order. We sincerely apologize about the delay. Upon checking, the courier tried to deliver your order to the address you entered in our system but it was wrong. Would it be okay if I ask for your complete address again so I can have it checked in our system? Once everything is settled, I will have it shipped as soon as possible and I will send a tracking link of your order.

Thank you for your patience and let me know if you have any more questions, I will be happy to help.

Have a great day,

Gerielle Valin
Customer Support Executive
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr. Abdul,

I am so sorry to hear that the TV Cabinet installed in your house has scratches on it. We sincerely apologize about this experience. It is important for the company that our products are of high quality and that we provide good quality service to our customers. We want your experience with us to be outstanding.

I have passed this on my team and we'll make sure to grow and learn from this. I will be processing the return and exchange as soon as possible. I will be sending you further details as soon as everything is processed. We appreciate your time and effort, and we've applied a discount coupon on your next purchase.

Thank you for your patience and let me know if I can help in any way.

I apologize again for any inconvenience.

Gerielle Valin
Customer Support Executive

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