Subject: English Language Test - Kathlene Villanos
From: Kathlene Villanos <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 03:37:11 -0400

Foreign Language
Screening Test

Name

Kathlene
Villanos    /  (926) 4698952
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Hi,

Thanks for reaching out! Upon checking on our system, our courier attempted to
deliver your order. However, the address we have on file was incorrect. Can you
please verify your delivery address?

Thank you so much for your patience. Stay safe!

Best,

Kathlene

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We apologize for the inconvenience this may have caused you and we totally
understand where you're coming from. We're happy to replace the unit and we will
just pick up the other one.

I hope this works. Let me know your thoughts.

Thanks,

Kathlene