Subject: Tech Support Candidate - Abhimanyu Tanwar
From: Abhimanyu Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 03:23:30 -0400

| | Tech Support Test

Name | Abhimanyu Tanwar
E-mail | [email-masked]
Phone Number | (91) 9711275176
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nangal Raya
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Convergys | Technical Support Advisor | 19-02-2020 | 17500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At the time of opening the website I will check the error code first, according to that I will proceed furhter. On the otherhand I will check my Internet connection by opening some other websites. I will restart my modem, my wifi card and router. I will also check the network connectivity from ISP to my router. I will ping some websites. I will also try to change my default DNS.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to turn-on bluetooth in both the devices, then I have to press pair button on the bluetooth device and same time search for the nearby bluetooth devices. The devices name will appear in the list, choose your device and it will play a sound for successful connection.
What according to you makes you a good candidate for customer service or technical support job? | I do have 2.5 years of experience in Customer Support Service, where I have learnt how to listen to a customer and how to make him understand the resolution for the issue. First thing is to make  customer feel that you are the right person to resolve his/her query. So as per the experience I do have that potential to provide the resolution to the customer either its general or technical help.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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