Subject: Tech Support Candidate - Kanchan Doniyal
From: Kanchan Doniyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 6 Sep 2021 01:38:17 -0400

| | Tech Support Test

Name | Kanchan Doniyal
E-mail | [email-masked]
Phone Number | (+91) 8196924053
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jalandhar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Mail support software support also Printer support desktop support, Remote support etc

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cargo Motor | IT-CO-ORDINATOR | | 15k+ incentive
Previous Employer 1 | Videocon telecom | Executive | June | 10+ incentive
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-> First check internet connection.
->if connection is ok then check customer what right in browser sometime issue in link.
-> if it's ok then check browser settings sometimes antivirus blocks or browse security block some site and resolve.
-> and all error resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-> first on both side Bluetooth connection.
-> pair the connection then share the list or any thing you want.

What according to you makes you a good candidate for customer service or technical support job?

Customer happy with our services.
And customers problem resolution.
And most important to handle the customer if it's not talk to you in good behaviour.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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