Subject: Tech Support Candidate - Ajit Yadav
From: Ajit Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Sep 2021 23:36:21 -0400

Tech Support
Test

Name

Ajit
Yadav

E-mail

[email-masked]

Phone Number

(201301) 8169419096

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida 59

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

DL2

Working

15000

Previous Employer 1

Taksys

DL1

2018

12000

Previous
Employer 2

RR shiping

Service desk

2017

9000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat
Used a case
management tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First we
will check what error showing

Check lan cable connect or not

Second check proxy server

And third we will check this issue comming only one user Or many
user

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to mobile bluetooth and turn on bluetooth
then showing bluetooth speaker name then click on

What according to
you makes you a good candidate for customer service or technical support
job?

Resolve problems

On a scale of 1 - 5
please rate your fluency in spoken English

4