Subject: Tech Support Candidate - Akbar Mehdi
From: Akbar Mehdi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Sep 2021 13:19:30 -0400

| | Tech Support Test

Name | Akbar Mehdi
E-mail | [email-masked]
Phone Number | (+91) 9911944098
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Binary global | Technical support | Still in working | 26500
Previous Employer 1 | Frans global | Network engineer | Aug 2018 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First we have to check internet connectivity.
2. Check any proxy is there in his network.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. Go to bluetooth & add search the device when the device will show connect the same.
What according to you makes you a good candidate for customer service or technical support job? | Provide a support within the SLA
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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