Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Sep 2021 06:41:57 -0400

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (011) 9891252212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi South
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nutrabay.com | Sr. Customer support | Still working | 27000
Previous Employer 1 | American Express | Business Analyst | June 2020 | 27000
Previous Employer 2 | Hotel Double tree by Hilton | Travel Desk | March 2020 | 22000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will refresh the page if its still not started then I will check my internet connection. If there would be a problem then switch off the connection and reconnect the wire and try.

If still it doesn't work then I will call my wifi operator and check if the issue is from his end.

Finally I will shut down my device and restart again. This time I hope I will easily get the connections.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth in both the devices.

Starts pairing and connect with both the devices after putting the passcode provided automatically

And after the successful connection I will start listening my favourite stuff.

What according to you makes you a good candidate for customer service or technical support job?

By making customers comfortable and try my best to fix the bug in a politely and genuine manner, if needed will never hesitate to ask for a help from my seniors and colleagues.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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