Subject: Tech Support Candidate - TALIYA YAZDANI
From: TALIYA YAZDANI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 5 Sep 2021 02:32:32 -0400

| | Tech Support Test

Name | TALIYA YAZDANI
E-mail | [email-masked]
Phone Number | (110025) 9918249494
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | JAMIA NAGAR
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | FRESHER | FRESHER | FRESHER | FRESHER
Previous Employer 1 | FRESHER | FRESHER | FRESHER | FRESHER
Previous Employer 2 | FRESHER | FRESHER | FRESHER | FRESHER

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Restart my device
2- Make sure the internet connection works
3- Make sure search results load properly
4-If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Firstly switch on both devices as Moblie phone and speaker.
2- Switch on the Bluetooth of the mobile phone.
3- pair with the speaker device.
4- Finally, it will work

What according to you makes you a good candidate for customer service or technical support job?

1-Respect for all users, team members, and superiors, even when it's not reciprocated.
2-Self-discipline. Being self-disciplined affects several aspects of the support tech's job.
3-The ability to effectively prioritize tasks.
4-Dedication and commitment to problem resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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