Subject: Tech Support Candidate - Vinod Kumar
From: Vinod Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 20:27:26 -0400

Tech Support
Test

Name

Vinod
Kumar

E-mail

[email-masked]

Phone Number

(91) 9711871921

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TV18 Broadcast Ltd

Manager-IT

Currently
working

55000

Previous Employer 1

F7 Broadcast Pvt. Ltd.

Engineer's
Network

20-01-19

45000

Previous Employer 2

Positiv Television Pvt
Ltd

Engineers Network

30 -04-14

40000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check the web address (URL) in the address bar to
make sure you're going to the right webpage.

If you are, try to open the same webpage on another computer connected to the
same network.

If you can't see the webpage on any computer, check if you're connected to the
Internet. If you are, the webpage might be down.

Delete your cookies

Cookies are files created by websites you've visited to store browsing
information, such as your profile or preferences for the website. Sometimes, a
broken cookie file can cause errors.

On your computer, open Chrome Chrome.

At the top right, select More Organize.

Select More tools and then Clear browsing data

Select a time range and then Cookies and other site data and then Clear
data.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

At the bottom right, select the time.

Under Bluetooth , select Bluetooth.

Select the accessory you want to connect to.

Follow the on-screen instructions to finish connecting.

To check if your accessory is connected, look under "Paired devices

What
according to you makes you a good candidate for customer service or technical
support job?

There are a lot of factor to be considered for
someone to be a great candidate of a customer service job. First, I think is
experience, you can always have a better trust to someone who has experience of
doing something and their achievements on that experience is a great factor too.
Second is attitude, a person with a positive personality will always be a good
factor to any job. Someone who sees every problem as an opportunity to improve
or showcase their skill is a great addition to a company. Lastly, education,
though it is very important to some that you finished at least a diploma it
doesn't necessarily to others. Some companies gives priority to trainings that
are particular to the job you are applying.

On a scale of 1 - 5
please rate your fluency in spoken English

4