Subject: Tech Support Candidate - ISHTIYAK .
From: ISHTIYAK . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 18:33:56 -0400

Tech Support
Test

Name

ISHTIYAK
.

E-mail

[email-masked]

Phone Number

(+91) 7007942600

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

okhla

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.  Restart My Device

2. Make Sure the Internet Connection Works  (Open your browser. In the address
bar at the top, type in GOOLE.COM, then push Enter or Return.

Make sure you're able to load Google.com. Once this loads, make sure you're able
to search. Type something in the Search box, then select Google Search.

Make sure search results load properly.

If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before proceeding.)

3.  Check if the Website is Down for Everybody or Just Me ( Open your preferred
browser, and visit a website checker page, such as "Down for Everyone or Just
Me".

On the site, type in the website address you're having problems reaching, then
push Enter or Return.

Look at the result from the site, to determine if the site is down.

If the result says that "It's not just you!", that means the site is down for
everyone.

If the result says that "It's just you.", that means there's a problem with the
connection between your computer and the site, but other people can get to the
site.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Swipe down from the top of the screen.

2. Touch and hold Bluetooth.

3. Tap Pair new device. If you don't find Pair a new device, check under
"Available devices" or tap More Refresh.

4. Tap the name of the Bluetooth device you want to pair with your device.

5. Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

It's all about your attitude in addition to your academic
qualification, like you should be soft-spoken, good listener, problem solver,
helpful, team builder and know how to engage the people well.

On a
scale of 1 - 5 please rate your fluency in spoken English

5