Subject: Tech Support Candidate - Arpit Sharma
From: Arpit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 15:36:42 -0400

| | Tech Support Test

Name | Arpit Sharma
E-mail | [email-masked]
Phone Number | (91) 8770667106
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gwalior
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | K2k Expeditions | Operation | | 25000
Previous Employer 1 | BYJU'S | BDA | March | 22000
Previous Employer 2 | Tech Mahindra | Customer service | August 2020 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will try to check my network connection is stable or not.
Check for web address it is correct or i have made any mistake while typing

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First long press power button of bluetooth device when light start blinking on device search for the bluetooth device on your phone in bluetooth section
What according to you makes you a good candidate for customer service or technical support job? | Sound knowledge of technology and hardware of system fluent in English and regional language . Must be pay attention while listening the customer and this issue
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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