Subject: Tech Support Candidate - Anjali Anjali jha
From: Anjali Anjali jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 13:12:52 -0400

Tech Support
Test

Name

Anjali
Anjali jha

E-mail

[email-masked]

Phone Number

(91) 8802974292

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Vaishali Ghaziabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Pl sql

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Connect business services

Team lead

NA

24000

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

On the very first we need to refresh the web page
and if it is still not opening then we need to check Cookies are enabled or not,
after that clear the browser and cookies history, make sure browser history
should be upto date, restart the we browser and finally we can check in
different browser also.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Swipe
down from the top of the screen.

2. Touch and hold Bluetooth

3. Tap pair new device. If you don't find pair new device, check under "
Available devices" or tap More refresh.

4. Tap the nameof the Bluetooth device you want to pair with your device.

5. Follow on any screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

Because of my extensive customer service and management
experience and my ability to adapt to any situation. I have a passion for
success and goal oriented demeanor that would push me to accomplish my set
tasks. I can work well and communicate with others to contribute to team
efforts. In all that I do, I would strive to advance the company, and I feel
that my previous work experience proves that.

On a scale of 1 - 5
please rate your fluency in spoken English

3