Subject: Tech Support Candidate - Nidhi Sahay
From: Nidhi Sahay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 08:53:49 -0400

Tech Support
Test

Name

Nidhi
Sahay

E-mail

[email-masked]

Phone Number

(73892) 75615

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Pune

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Times Internet

Executive (Quality Assurance
& compliance)

NA

26900

Previous Employer 1

Ienergizer

Customer
Service Executive

10/10/2019

23000

Previous
Employer 2

Magnet Brains Software Pvt LTd

Content Writer

01/09/2018

10000

In your past
experience you have (select all that applies)

Interacted
with customers over Email

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart My Device

a). Before we restart or shut down our device, make sure to save all
necessary work to prevent data loss).

b). After rebooting, check if we are still having the same problem again.
Many times, this is all that's needed to fix issues we may have!

2. Make Sure the Internet Connection Works

a). Open the browser. In the address bar at the top, type in , then push
Enter or Return.

b). Make sure we able to load Google.com. Once this loads, make sure we are
able to search. Type something in the Search box, then select Google Search.

c). Make sure search results load properly.

d). If searching doesn't work, then there's reason to believe that we are not
connected to the Internet. Fix the connection issue before proceeding.

3 Check if the Website is Down for Everybody or Just Me

a).Open my preferred browser, and visita website checker page, such as "Down
for Everyone or Just Me".

b).On the site, type in the website address we are having problems reaching,
then then push Enter or Return.

c). Look at the result from the site, to determine if the site is down.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Go to settings

2.Tap the Bluetooth option

3.Turn on Bluetooth

4.A list of available devices will appear.

5.If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6.On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

The goal
of technical support is to provide help and advice to customers about products.
You must understand how applicants go about solving customer issues because
it’s crucial to customer retention and business success.

On a
scale of 1 - 5 please rate your fluency in spoken English

4