Subject: Tech Support Candidate - Himanshu Singh
From: Himanshu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 08:01:28 -0400

| | Tech Support Test

Name | Himanshu Singh
E-mail | [email-masked]
Phone Number | (+91) 8299393427
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec 62
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio
Ms Excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I'll check the internet connectivity. Then I would again enter the website address and if again error comes, then I will go back to the home page and refresh the system. After that I will try again to open the website and if it doesn't respond then I'll use another browser for that.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, switch on the Bluetooth in both the devices. Then from the mobile phone search for the availability of devices in the options. Then select the appropriate option for the Bluetooth speaker and click on it . After that it will show as a paired device, it means that it has been connected.
What according to you makes you a good candidate for customer service or technical support job? | I'm a perfect match for this job profile as I know my dedication, good communication and hardwork qualities which I can use to solve the queries of the troubled customers in a very clear and effective manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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