Subject: Tech Support Candidate - Arun Singh
From: Arun Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 07:58:14 -0400

| | Tech Support Test

Name | Arun Singh
E-mail | [email-masked]
Phone Number | (011) 8005549578
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South ex part 1 delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fis | System analyst | Currently working | 39000
Previous Employer 1 | Idc | System administrator | NA | 15000
Previous Employer 2 | Bcube | System engineer | NA | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will internet connectivity on local system. Then we will try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First power on Bluetooth speaker
Bluetooth option enable from mobile phone then search device and click to and device name with mobile phone and pair with code

What according to you makes you a good candidate for customer service or technical support job? | Good technical engineer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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