Subject: Tech Support Candidate - Vikas Singh chauhan
From: Vikas Singh chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 06:53:55 -0400

| | Tech Support Test

Name | Vikas Singh chauhan
E-mail | [email-masked]
Phone Number | (+91) 9999266264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Many basic problems can be solved simply by restarting your device.
2.This clears caches, and forces the device to re-load the program.
3.Make Sure the Internet Connection Works
4.Open your browser. In the address bar at the top, type in google.com, then push Enter or Return.
5.Make sure you're able to load Google.com .Once this loads, make sure you are able to search. Type something in the Search box, then select Google Search.
6.If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
7.Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Make sure Bluetooth is turned on.
3.Touch and hold Bluetooth.
4.In the list of paired devices, tap a paired but unconnected device.
5.When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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