Subject: Fwd: Tech Support Candidate - Romil Sen
From: HR Livesalesman <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Darpan Arora <[email-masked]>
Date: Sat, 4 Sep 2021 03:47:29 -0700 (MST)

Hi Pritish, 

Please check this candidate of Mine. 

He has worked in IBM & HCL. Have L2 Experience. 

He is known to me 

Regards 
Darpan Arora 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On Sep 4, 2021, at 4:13 PM, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Romil Sen 
E-mail 	[email-masked] 
Phone Number 	(91) 9717485543 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
Where do you currently live (area) 	Gurgaon 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Wipro Limited 	Adminikstrator 	working 	
Previous Employer 1 	HCL Tech 	Servicedesk analyst 	13th april 2021 	
Previous Employer 2 	IBM india 	Sr practitioner 	10th January 2019 	
In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First we need to check the Internet connection 
Secondly check the VPN Most of the time VPN is not connected . 
Clear the browsing history 
reset browser and try connecting again 
It will work . 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	When your Android smartphone or tablet discovers your Bluetooth speaker, it will appear below the list of "Available devices". Tap it as soon as you see it appear in the list. This pairs your Android smartphone or tablet with the Bluetooth speaker. 
What according to you makes you a good candidate for customer service or technical support job? 	There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4