Subject: Tech Support Candidate - Rafid ul haq
From: Rafid ul haq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 06:25:48 -0400

| | Tech Support Test

Name | Rafid ul haq
E-mail | [email-masked]
Phone Number | (91) 9899176119
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Infogain Pvt Ltd | Software Engineer Trainee | 17th May 2020 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try clearing Firefox's cookies and cache
Click on the menu button =to open the menu panel.
Click History and select.
Clear Recent History….
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth in your phone.
click on the scan
click on the searched device
Pair the device and connect easily.

What according to you makes you a good candidate for customer service or technical support job? | Make sure customer service executive should be technically sound and have clearity in your words
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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