Subject: Tech Support Candidate - Prashant Prajapati
From: Prashant Prajapati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 06:19:08 -0400

| | Tech Support Test

Name | Prashant Prajapati
E-mail | [email-masked]
Phone Number | (97562) 15099
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Malur, Karnataka
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Apollo Tricoat Tubes Ltd | Assistant Manager | Present working | 600000 LPA
Previous Employer 1 | HQ Lamps Manufacturing Company Pbt Ltd | Sr Executive | Aug-2019 | 360000 LPA
Previous Employer 2 | Techno Consultants | ICT Engineer | June-2016 | 240000 LPA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

May be computer not connected to internet.
May be that website is down due to technical issue.
May be that website is blocked in network.
May be that website has some browser plugin related issue.
I will rectify the issue like this.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all On speaker's Bluetooth & on Bluetooth in phone. Phone will show the list of available Bluetooth devices. Now touch on the speaker in list. Now speaker connected.
What according to you makes you a good candidate for customer service or technical support job? | I have 8 years of experience in IT Infrastructure Management, Hardware & Networking, Tech Support, ERP, SAP, Network Design & Implementation. Procurement.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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