Subject: Tech Support Candidate - Rakesh Mishra
From: Rakesh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 06:18:51 -0400

| | Tech Support Test

Name | Rakesh Mishra
E-mail | [email-masked]
Phone Number | (91) 9990600737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sarita Vihar (Delhi)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Computer Network and Telecom India Pvt Ltd | System Engineer | Still | 26470
Previous Employer 1 | G.K dairy and milk pvt ltd | It Asst Manager | 25 july 2019 | 23000
Previous Employer 2 | Clay business group | Sr.enginner | 29 Nov 2018 | 18000

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first I will check website name is correct or not
If it will then I will check on another browser
if it still not work then I will check on another user system if another user's system It will proper then I will clear chache and browser history if it still not work then I will enable and disable connectivity if it still not work then i will renew the ip address  if it still not work then i will do restart my system .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | turn on Bluetooth on speaker and mobile the pair device and connect after paring.
What according to you makes you a good candidate for customer service or technical support job? | My troubleshooting skills and my confidence
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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