Subject: Tech Support Candidate - Gautam Singh
From: Gautam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 06:06:56 -0400

| | Tech Support Test

Name | Gautam Singh
E-mail | [email-masked]
Phone Number | (91) 9971347607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DD Motors | Manager IT | |
Previous Employer 1 | Acmic Infotech | Desktop Support | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check internet connectivity through ping command,
2) if DNS server is pinging then check others sites in browser,
3) if other sites working then problem in website server side,
4)if DNS is not pinging then ping router IP,
5) if router IP pinging but DNS not pinging then problem in ISP side or issue in WAN connectivity,
6) if router IP also not pinging then issue in local area network, may be wire not connected properly, or IP issue, or may issue in LAN wire

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) ensure the name of bluetooth device,
2) pair Bluetooth from your mobile Bluetooth option under setting

What according to you makes you a good candidate for customer service or technical support job? | Good troubleshoot skill, and dedicated to job assign to you,
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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