Subject: Tech Support Candidate - Manjeet Kumar
From: Manjeet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 06:04:31 -0400

Tech Support
Test

Name

Manjeet
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8607423946

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Auranagabad

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Networking -
advance

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Shreya Life Scinces Pvt Ltd

IT Executive

currently
working

30000

Previous Employer 1

Microland.Ltd

Sr.
engineerr

15 Jan 2021

20000

Previous Employer 2

RASPL

Tech support engineer

13 Apr
2019

13000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1 First off all we can check the internet
connectivity

2. We can check the same URL on another system it's working or not

3. We can check the same URL in other browser

4.  We can check the browsing setting on local system

5. We can check the internet proxy settings.

6. We can clear the browsing cache and cookies.

7. We and check the network adapter settings

8. If the system is in domain we can update the group policy

9. We can Check the wifi settings and LAN settings in system

10. Some time system assigning the APIPA IP and in this case internet is not
working

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. First off all we need to on enable both side
bluetooth.

2.After that we need to search the bluetooth name in mobile device.

3. Than we can add the speaker bluetooth in mobile

What according to
you makes you a good candidate for customer service or technical support
job?

Its all about your attitude in addition to your academic
qualification, like you should be soft spoken, good listener, problem solver,
helpful, team builder

On a scale of 1 - 5 please rate your
fluency in spoken English

4