Subject: Tech Support Candidate - Pulkit Jindal
From: Pulkit Jindal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 05:59:20 -0400

| | Tech Support Test

Name | Pulkit Jindal
E-mail | [email-masked]
Phone Number | (+91) 9899427470
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kishan ganj near pratap nagar metro
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vishal mega mart pvt ltd | IT EXECUTIVE | 31/07/3020 | 32000
Previous Employer 1 | Kg softech pvt ltd | Hardware & networking engineer | 22/12/2019 | 27000
Previous Employer 2 | Gold square promoters & builders pvt ltd | Technical support | 30/06/2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Secure site so it is written as https://www.ndtv.com

Host file written this site

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly click on the button of Bluetooth of speaker and go to mobile settings on the bluetooth and then click the name of bluetooth speaker and pairing each other
What according to you makes you a good candidate for customer service or technical support job? | You have dealing with customer very gently and intelligently. Easy understand to the customer to understand the product
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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