Subject: Tech Support Candidate - Neha Devi
From: Neha Devi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 05:19:19 -0400

Tech Support
Test

Name

Neha
Devi

E-mail

[email-masked]

Phone Number

(+91) 8528255912

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Kanpur

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1_ identify the problems

2- established a theory.

3-test probable theory and determine actually cause.

4-establish a action plans

5-veryfy full system functionality.

6-document process.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Swipe down
to on blutooth on phone and then then on blutooth speaker and phone data then
after some time connect successful

What according to
you makes you a good candidate for customer service or technical support
job?

Test this person knowledge.

On a scale of 1 - 5
please rate your fluency in spoken English

3