Subject: Tech Support Candidate - RAHUL KUMAR
From: RAHUL KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 04:54:20 -0400

| | Tech Support Test

Name | RAHUL KUMAR
E-mail | [email-masked]
Phone Number | (06243) 7368098188
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | NORTH EAST DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HITACHI PVT LMT COMPANY | L1 TECH SUPPORT | MAY 2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st off all you have to check the internet  connection. then after you to open the browser.
if  on the browser, the website has not open this portal (www.ndtv.com)then you have to restart then pc or refresh the system. if in that case they do not have doing work properly then they have to issue of poor internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st off all you have to open the blutooth application both device, then search the blutooth device thats have  near about to you  and then after you have to come a link on your device and then click on it.then after youto come the confetmation code then after put the code on your device  your device will connect to each other.
What according to you makes you a good candidate for customer service or technical support job? | To be a good candidate for customer. you should have  to understand all types query  of customer and then you have always solve the all type of probem of customer. and you have to be obey the rule of company.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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