Subject: Tech Support Candidate - Kanchan Raina
From: Kanchan Raina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 04:34:38 -0400

| | Tech Support Test

Name | Kanchan Raina
E-mail | [email-masked]
Phone Number | (+91) 8800441865
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | TEam Lead | 6th oct,2021 | 75000
Previous Employer 1 | Future focus | Team Lead | 20th nov., 2018 | 60000
Previous Employer 2 | HCL | Senior analyst | 11th nov, 2017 | 45000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | IN order to do this we will follow troubleshooting steps and check the network connections
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turnn on bluetooth and connect
What according to you makes you a good candidate for customer service or technical support job? | Dedication and hardwork
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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