Subject: Tech Support Candidate - Priyanshu sachan
From: Priyanshu sachan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 04:30:29 -0400

| | Tech Support Test

Name | Priyanshu sachan
E-mail | [email-masked]
Phone Number | (+91) 9005914990
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | CSE | June 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check if the error is related to some connectivity issue, if yes then I will check my internet connection. If I find no error in internet connection then I will try clearing my cookies and cache data and restart by browser. If still it doesn't work then I will get in touch with customer support.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Put the Bluetooth in pairing mode
Open Bluetooth and start scanning for new device.
Click on the name of Bluetooth device I want to pair
Click on pair
Click on connect

What according to you makes you a good candidate for customer service or technical support job? | I can understand the complain very and can provide the best and quickest possible resolution. First step to provide a resolution is understanding of the issue clearly. I have a tendency to understand the issue better and act accordingly.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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