Subject: Tech Support Candidate - vinamr sharma
From: vinamr sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 04:20:59 -0400

Tech Support
Test

Name

vinamr
sharma

E-mail

[email-masked]

Phone Number

(+91) 7014844101

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS office

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Technical support executive

30/10/2020

21000

Previous Employer 1

Genpact

Process
Associate

03/08/2017

1300

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I will make sure that my internet connection is
working. Also I will clear browser history and cookies in the browser and try to
open the site again.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
Bluetooth in the phone and then select the Bluetooth device which you want to
connect.

What according to you makes you a good candidate
for customer service or technical support job?

One who
has good communication skills and patience.

On a scale of 1 - 5
please rate your fluency in spoken English

5