Subject: Tech Support Candidate - Fargab Ahmed
From: Fargab Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 04:18:37 -0400

| | Tech Support Test

Name | Fargab Ahmed
E-mail | [email-masked]
Phone Number | (+91) 7011318485
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sumi Sales Pvt. Ltd. | Senior Executive | 30/07/2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First resolve troubleshoot problem
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open the bluetooth on both device and search the bluetooth device in phone and then pair and connect
What according to you makes you a good candidate for customer service or technical support job? | Followup
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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