Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 04:14:06 -0400

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (91) 9315258933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CSAT System Pvt LTD | Technical support engineer | 31 may | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check LAN Cable working properly.
Check network connectivity.
Check troubleshoot problem.
Check which type error show.
Uninstall and reinstall browser.
If then check system is Clint or server.
Check c drive in empty or not.
Check website name or url or domen name is correct.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open mobile Bluetooth on.
See speaker name on mobile.
If serching connect them if use password you should do this.

What according to you makes you a good candidate for customer service or technical support job?

Dedicated.
Willing to work in team.
Ability to handle pressure.
Attentive to listen.
Polite in voice.
Ability to sence customer requirement.
Patience and hard worker.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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