Subject: Tech Support Candidate - Sanjib Borah
From: Sanjib Borah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 04:11:40 -0400

| | Tech Support Test

Name | Sanjib Borah
E-mail | [email-masked]
Phone Number | (91) 9365456507
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GUWAHATI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitech solutions | Senior tech Support Associate | 9Sep | 40
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check which browser user have tried the website.
Second I will clear cookies, cache and browsing history

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turning on both speaker and blue tooth of it.
Searching the speaker from phone and connect the speaker with pass keys

What according to you makes you a good candidate for customer service or technical support job? | Experience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |