Subject: Tech Support Candidate - vipin verma
From: vipin verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 04:04:03 -0400

| | Tech Support Test

Name | vipin verma
E-mail | [email-masked]
Phone Number | (91) 8604143040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact Infotech | Desktop Support Engineer | 10th Sep 2021 | 12000
Previous Employer 1 | Dynacons System solution pvt & ltd | Desktop Support Engineer | 31st jan 2021 | 12000
Previous Employer 2 | rameet solution pvt & ltd | Desktop Support Engineer | 3 feb 2020 | 8000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | firstly i will check internet connection in user system if internet working fine then i will check proxy setting in user laptop then i will check on server system user can access this site or not if yes user can access then check a browser reset the browser setting and remove a temp file from the system then check user using a website correct or not then reboot the system issue will be fixe
Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly power open a Bluetooth speaker then open a bluetooth from mobile then scan a bluetooth device from mobile then get a device then pair to both device so this all step for a connectivity .

What according to you makes you a good candidate for customer service or technical support job?

good listening and communication skills

human skill

in house meetings

bear the good and bad attitude of others

i am working as a desktop support engineer  last 5 years in different different  company and also i am supporting to the customer last 2 years over phone and remotely .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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