Subject: Tech Support Candidate - PAVNESH KUMAR
From: PAVNESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:55:24 -0400

| | Tech Support Test

Name | PAVNESH KUMAR
E-mail | [email-masked]
Phone Number | (121102) 7982097382
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palwal
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
CLOUD

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 STEP: CHECK THE INTERNET CONNECTION IS IT WORKING OR NOT IF IT IS WORKING .

2 STEP :TRY TO OPEN WEBSITE IN NEW TAB IF IT IS STILL NOT OPEN. TRY SOME ANOTHER SEARCH TO CHECK THE BROWSER IS WORKING PROPERLY OR NOT IF NOT TRY IN ANOTHER BROWSER.

3 STEP : SOMETIMES BY CLEARING CACHES THE WEBSITES STARTWORKING.

4 STEP : IF IT STILL NOT WORKING IT MEANS THE SITE IS DOWN OR TECHINICAL ISSUE IN SITE .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

For android phone

Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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