Subject: Tech Support Candidate - Divya Pundir
From: Divya Pundir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:47:00 -0400

Tech Support
Test

Name

Divya
Pundir

E-mail

[email-masked]

Phone Number

(91) 8057406764

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Dehradun

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Hardware -
Basic
Speakers & Audio
Ms word

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Hcl

Chat process

1/august/2019

27k

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check the internet connection, check the
website. Many basic problems can be solved simply by restarting your device.
This clears caches, and forces the device to re-load the program or web page you
may be having issue with, rather than use something that may be partially
wrong.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions

What according to
you makes you a good candidate for customer service or technical support
job?

I have good communication skills, and I am from technical
background. So I feel that this profile matches with my skills.

On a
scale of 1 - 5 please rate your fluency in spoken English

5