Subject: Tech Support Candidate - Gursewak Singh
From: Gursewak Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:44:26 -0400

| | Tech Support Test

Name | Gursewak Singh
E-mail | [email-masked]
Phone Number | (91) 8284988913
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | B.R.L | owner | 14 june | 37500
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

ill check for the internet connection is up or down.
ill check for the local area network wire is connected properly or not.
ill try cleaning cookies and cache files, if that may work.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | turning on the Bluetooth device first, then ill put it on pairing mode, then ill turn on Bluetooth in settings on mobile, scan for the Bluetooth device nearby, once I get to see the name of the Bluetooth speaker ill tap on it, it may asks for key or password to connect if it is car's Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have rich technical knowledge, about computer hardware or computer network or any gadget functioning.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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