Subject: Tech Support Candidate - Ishu Chawla
From: Ishu Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:44:12 -0400

| | Tech Support Test

Name | Ishu Chawla
E-mail | [email-masked]
Phone Number | (+91) 8130544172
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi/NCR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Gentech healthcare Pvt Ltd | Sales executive | 30/07/21 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The first step which I do is restart my device if I am facing these types of issues because alot of issue has been resolved due to restart the device. If issue doesn't fix yet then open your search engine and search another website which are you searched mostly if it's also doesn't work than I go the internet connection and check it out is it properly working or not. If it's working then search isup.in and complaint and submit the issue. I think it helps me to resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | The first step I do plugin Bluetooth speaker and select the bt mode after that I open my Bluetooth from my mobile device if I recently connected from that Bluetooth device then it automatically connects. If not then I have to go search devices and afterwards find that Bluetooth device name and pair with it.
What according to you makes you a good candidate for customer service or technical support job? | According to me if I resolves the issues of clients and I have reliability then I am perfect to fit in the profile of customer support. Afterwards if I talk about technical support job if I reliable to operate the operating system and I have to attend customer in a management and I have high concentration.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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