Subject: Tech Support Candidate - Ankita Mahajan
From: Ankita Mahajan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:41:47 -0400

| | Tech Support Test

Name | Ankita Mahajan
E-mail | [email-masked]
Phone Number | (78955) 2922
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | na | na | na | na
Previous Employer 2 | na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will firstly remove cookies and try to open the website again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Speaker.

Click on the Bluetooth icon over the phone.

Check for the available devices to pair in Bluetooth.

Connect with your Speakername & pair the speaker with the phone.

Now Bluetooth and Phone are connected.

What according to you makes you a good candidate for customer service or technical support job? | My communication skills are my strength. I have done my education in B.Tech(CSE). I have all the basic knowledge and understanding of technical issues. Also, the knowledge to troubleshoot some.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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