Subject: Tech Support Candidate - Prateek Kumar Gupta
From: Prateek Kumar Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 4 Sep 2021 03:24:04 -0400

| | Tech Support Test

Name | Prateek Kumar Gupta
E-mail | [email-masked]
Phone Number | (+91) 9889111108
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | flat No.:- B5, Rk Apartment, Gali No.:- 04, Near Metro Station 59, Mamura, Noida, U.P., 201301
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Watour Technology Pvt. Ltd. | Sales and Technical Engg | Currently Working | 18000
Previous Employer 1 | Lakshay Energy Solution | Site Engg | 18/07/2018 | 13000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. If I'm using wi-fi, I will check if my computer is connected to wi-fi or not and if connected do we have internet or not.
If have a wired internet connection, will check if cable is connected and do we have internet.
2. If we are connected to wi-fi and have internet or connected through wire and have internet, First I will check if other sites too are working or not.
3. If they are not, will try different browsers to check the same.
4. If issue still persist, will clear the cache and cookies of the browser.
5. If I'm still not able to open the site, I will try rebooting the wi-fi modem and in wired connection will unplug the cable and re-seat it.
6. If we are still facing the issue, I will give it a try by rebooting my computer.
7. At last if the site is still not opening, I will reach out to my internet service provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker and set it in pairing mode.
2. Turn on the Bluetooth on mobile too.
3. Search for the bluetooth speaker name on the mobile.
4. Connect to the speaker, in some case we need to enter the password.

What according to you makes you a good candidate for customer service or technical support job? | Currently I have working in Watour Technology Pvt. Ltd. as Sales and Technical Engineer. I have experience in customer service or technical support for 01 year. So, I'm best candidate for same
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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